Integrations
What Enscale connects to — Shopify, your messaging channels and review platforms — and how to set each one up.
Enscale connects to your store, your messaging channels, and a few outside services. Most of it happens automatically; this page covers what needs your attention.
Shopify — nothing to do
Connected automatically when you install. It's the foundation everything else sits on.
Shopify gives Enscale your customer and order data, the events that start automations, product details for AI agents and messages, and the review ratings that show on your storefront.
See Shopify installation.
Your messaging channels
| Channel | Setup guide |
|---|---|
| WhatsApp setup | |
| Instagram setup | |
| Facebook setup | |
| Webchat | Webchat widget |
You connect your own Meta Business account, which means Meta bills you directly for WhatsApp messaging and your number stays yours. Enscale never resells or marks up messaging.
Your plan caps how many channels you can connect in total — see Channels overview.
Bringing your existing reviews across
Import from Judge.me or Loox so you don't start from zero. Both bring across the rating, review text, author, product, date, photos and verified status.
Reviews are matched to your Shopify products during import, and anything that can't be matched is reported rather than dropped.
Import before you switch your storefront widgets over. A product that showed 40 reviews yesterday and zero today looks broken, and it will cost you sales while you fix it.
See Reviews.
Payment links — nothing to connect
Converting cash-on-delivery orders to prepaid doesn't need a payment provider. The Duplicate Order step turns the COD order into a Shopify draft order with a Shopify-hosted pay-now link, so the customer pays through your normal Shopify checkout.
Trigger: Order Created
→ Condition: is it Cash on Delivery?
→ Duplicate Order: draft order + pay-now link
→ Template Message: "Pay now — [link]"
→ Wait for the draft order to be paid
→ Cancel the original COD orderThe COD to prepaid template sets this up for you, including a reminder for customers who don't pay. See Flow templates.
Meta Conversions API — automatic
Not something you connect. It starts working once you're using ad-click tracking.
For customers who came from one of your ads, Enscale reports purchases back to Meta so its ad targeting learns which clicks turn into orders. Customers who found you organically are never reported.
See Revenue attribution.
What's not available yet
A public API for building your own integrations is planned but not generally available.
There is one useful thing you can do today: anything that can tag a Shopify customer can start an Enscale automation. That covers a lot of ground with tools you may already have. See API.
Common questions
Next steps
- Channels overview — connecting messaging.
- Reviews — after you've imported.
- Settings reference — everything configurable.