Welcome to Enscale
Enscale is an AI-powered Shopify app for multi-channel customer messaging, automation, reviews, and loyalty.
Enscale connects WhatsApp, Instagram, Facebook, and storefront webchat to your Shopify store — one inbox for every conversation, plus the automation, campaigns, reviews, and loyalty tools that sit on top of it.
What you can do
Answer everyone in one place
A unified inbox for WhatsApp, Instagram, Facebook, and webchat, with full customer and order context beside every conversation.
Automate the repetitive messages
Order updates, checkout recovery, review requests, back-in-stock alerts, and COD confirmation — built visually, triggered by real Shopify events.
Run WhatsApp campaigns
Broadcast to opted-in audiences using your own Meta-approved templates, with consent and unsubscribe handling built in.
Collect and show reviews
Request reviews over WhatsApp, import from Judge.me and Loox, and display them on your storefront.
Let AI handle the easy questions
AI agents answer common questions from your own knowledge base and hand off to a human when they should.
Reward repeat customers
Points on purchases, signup bonuses, and redemption — visible to customers in their Shopify account.
Start here
- Install Enscale on your Shopify store.
- Connect a channel — WhatsApp is the usual first one.
- Test the inbox by sending yourself a message and replying.
- Build one workflow — a post-purchase review request is the best first one.
- Add campaigns, reviews, and AI agents once the basics are working.
New installs get 7 days of Starter entitlements automatically, so you can try everything before choosing a plan. See Plans and limits.
Next steps
- Getting started — the guided walkthrough.
- Onboarding checklist — a launch checklist.
- Troubleshooting — when something isn't working.