Welcome to Enscale
Enscale puts every customer message — WhatsApp, Instagram, Facebook, webchat — in one inbox, and automates the replies you're tired of typing.
Your customers message you on WhatsApp. And Instagram. And through the chat bubble on your store. Right now you're probably answering all of it from three different phones, and still missing some.
Enscale puts all of it in one inbox, next to the customer's Shopify orders — then automates the messages you send over and over.
What store owners use it for
Stop juggling apps
Every conversation from WhatsApp, Instagram, Facebook and your storefront chat lands in one place, with the customer's order history right beside it.
Stop typing the same reply
"Where's my order?" answers itself. So do abandoned-cart nudges, review requests, back-in-stock alerts, and COD confirmations.
Sell to people who already bought
Send a WhatsApp campaign to customers who opted in — new drops, restocks, sales — with unsubscribes handled for you.
Get more reviews, show them off
Ask for a review over WhatsApp instead of email, where nobody reads it. Display the results on your product pages.
Let AI take the easy questions
An AI agent answers from your own store info and hands the conversation to you when it's something real.
Give repeat buyers a reason to return
Points on every order, redeemable for discounts, visible in the customer's Shopify account.
New here? Do these five things
You'll need about 30 minutes, plus however long Meta takes to approve your first WhatsApp template.
- Install Enscale from the Shopify App Store.
- Connect WhatsApp — start here, everything else assumes it.
- Send yourself a test message and reply to it from the inbox.
- Build one automation — a post-purchase review request is the easiest first win.
- Add campaigns, reviews, AI and loyalty once those are working.
The Getting started guide walks through all five in order.
You get 7 days of everything, free
Every new install gets 7 days of Starter features automatically — AI agents, campaigns, the lot. No card required. See Plans and limits.
Next steps
- Getting started — the guided walkthrough.
- Onboarding checklist — tick-list before you go live.
- Plans and limits — what each plan costs and includes.
- Troubleshooting — when something isn't working.