Notifications
Enscale notification categories, severity levels, and which alerts you can mute.
Enscale notifies you about things that need your attention — a channel that stopped working, a template Meta rejected, a usage limit approaching.
The feed lives under Notifications. Preferences are in Settings → Notifications.
Categories
| Category | Covers | Mutable |
|---|---|---|
| Billing | Trial expiry, usage limits, subscription changes, charges. | No |
| Channel | Connection failures, token expiry, channel limit reached. | No |
| Broadcast | Campaign progress, and WhatsApp template review outcomes. | Yes |
| Review | New reviews, import results, metafield sync. | Yes |
| Workflow | Run failures, automation auto-pause. | Yes |
| Inbox | AI-to-human handover, conversations waiting. | Yes |
| Account | Team changes, GDPR requests, onboarding. | Yes |
| System | Announcements and product updates. | Yes |
Why two categories can't be muted
Billing and Channel notifications carry consequences you can't opt out of.
Muting "your Shopify token expires tomorrow" doesn't stop the token expiring — it just means the first you hear about it is when customers stop receiving order updates. Same for "you're at 100% of your plan": silencing it doesn't stop automations pausing 72 hours later.
These two categories stay on for everyone. Everything else is yours to turn off.
Severity
| Severity | Meaning |
|---|---|
| Info | Something happened. No action needed. |
| Success | Something you started completed. |
| Warning | Something needs attention soon. |
| Critical | Something is broken or about to break. |
Warning and Critical are worth wiring into wherever your team actually looks — a channel in an error state affects every customer trying to reach you on it.
Preferences are workspace-wide
Notification preferences apply to the whole workspace, not to individual team members. Turning off Review notifications turns them off for everyone.
Preferences are also keyed to categories rather than individual event types, so the toggle list stays stable — new kinds of events slot into an existing category instead of appearing as a new switch you've never seen.
Notifications worth acting on immediately
| Notification | Why it matters |
|---|---|
| Channel disconnected or in error | Customers messaging that channel aren't reaching you. |
| Template paused by Meta | Campaigns and automations using it will fail. |
| 100% of plan limit reached | You have 72 hours before that feature pauses. |
| Approaching Shopify usage cap | AI resolutions and overage stop when the cap is hit. |
| Trial ending | You'll drop to Free limits. |