Settings reference
Every tab in Enscale settings and what each option does.
Settings are grouped into seven tabs. This page covers what's in each.
Billing
Your plan, usage, and charges.
| Section | What it shows |
|---|---|
| Current plan | Plan, price, billing cycle, renewal date. |
| Usage meters | Conversations, workflow runs, and broadcast messages against your allowance. Amber at 80%, red at 100%. |
| AI usage | Resolutions this period and projected charge. |
| Overage toggles | Opt in to per-unit charges instead of pausing at a limit. |
| Shopify usage cap | The ceiling on metered charges for the period. |
Both overage toggles are off by default. Turning one on means work continues past your allowance and you're charged per unit. See Billing.
General
Store basics and inbox automation.
Timezone and business hours
Your timezone drives business-hours checks, campaign scheduling, and every timestamp in the app. Business hours determine when the Conversation Out of Hours trigger fires.
Set the timezone your support team works in, which isn't always your store's region.
Automatic messages
| Message | When it sends |
|---|---|
| Welcome message | The first time a contact starts a conversation. |
| Out-of-hours message | A conversation starts outside your business hours. |
Each has its own on/off switch and its own text. Out-of-hours needs business hours configured.
Idle auto-close
Closes conversations after a period of silence in either direction.
| Option | Default |
|---|---|
| Enabled | On |
| Hours of silence | 24 |
You can set anywhere from 1 hour to 30 days. The sweep runs hourly, so anything under an hour can't be honoured.
Turning it off means conversations only close when a person or an AI agent closes them. Auto-closed conversations are never billed as AI resolutions.
Widget
Storefront widget appearance — both the chat bubble and the review widgets.
Webchat
| Setting | Controls |
|---|---|
| Accent colour | Bubble and header colour. |
| Position | Which corner it sits in. |
| Show on pages | Which storefront pages display it. |
Product review widget
| Setting | Controls |
|---|---|
| Layout style | How reviews are arranged. |
| Default sort order | Newest first, highest rated, lowest rated, or most helpful. |
| Reviews per page | Page size. |
| Star colour / accent colour | Widget colours. |
| Show rating summary bar | The distribution bar above reviews. |
| Show verified purchase badge | Marks reviews from confirmed orders. |
| Show review source | Whether a review was imported from Judge.me or Loox. |
| Show helpful votes | Helpful counts and voting. |
| Show write-a-review button | Whether customers can submit from the widget. |
Star rating badge
For collection and product cards:
| Setting | Controls |
|---|---|
| Star size | Badge size. |
| Position on card | Where it appears. |
| Badge style | Visual style. |
| Show review count | Numeric count beside the stars. |
| Show reviews text | The word "reviews" after the count. |
| Link stars to product reviews | Whether clicking scrolls to the reviews section. |
See Webchat widget and Reviews.
Loyalty
Points earning, redemption, and expiry. Off by default.
See Loyalty for the full reference.
Team
Invite teammates and set roles. Unlimited seats on every paid plan.
See Team and roles.
Tags
Manage the contact tag list. Adding tags here rather than free-typing them keeps your segments from breaking on spelling variants.
See Tags.
Notifications
Which notification categories reach you. Billing and Channel alerts can't be muted.
See Notifications.