Admin extensions
Enscale panels embedded directly in Shopify admin and customer accounts.
Enscale adds panels to pages you already use in Shopify admin, so you don't have to switch apps to see messaging context.
They install automatically with the app. There's nothing to configure.
Where they appear
| Extension | Location | Shows |
|---|---|---|
| Enscale Admin Context | Customer detail page | Conversations and messaging context for that customer. |
| Enscale Product Reviews | Product detail page | Reviews for that product. |
| Enscale Flow Timeline | Order detail page (action) | Which automations ran for that order. |
| Enscale Loyalty | Customer account profile | Points balance and redemption — customer-facing. |
Customer context
On any Shopify customer page, the Enscale block shows their conversation history and messaging state.
The practical use: you're looking at an order problem in Shopify admin and want to know whether the customer has already contacted you about it. Previously that meant opening Enscale and searching. Now it's on the page.
It also shows WhatsApp consent status — worth checking before you decide to message someone about their order.
Product reviews
On a product page, the block shows that product's reviews.
Useful when a product's conversion drops and you want to know whether recent reviews explain it, or when checking that imported reviews landed on the right product.
See Reviews.
Flow timeline
On an order page, this action shows which Enscale automations ran for that order and what happened.
This is the extension worth knowing about. When a customer says "I never got a shipping notification", the timeline tells you whether the flow ran, whether the message sent, and whether it was delivered — without digging through workflow logs.
It answers three questions at once:
- Did the automation fire for this order?
- Did the message actually send?
- If not, why — no consent, closed service window, template problem?
Customer account loyalty
Unlike the other three, this one is customer-facing. It appears on the profile page of your Shopify customer accounts, showing the signed-in customer their points balance and redemption options.
It only appears if loyalty is enabled. See Loyalty.
Because it lives inside Shopify's own customer account, there's no separate login or portal — customers see their points where they already check their orders.
Theme extension
Separately from these admin panels, Enscale ships a theme app extension that serves your storefront widgets — the webchat bubble, product review widgets, and star rating badges.
That one you do enable yourself, in the theme editor. See Webchat widget.
Troubleshooting
| Problem | What to check |
|---|---|
| Block doesn't appear | Reload the Shopify admin page. If it persists, confirm Enscale is still installed and permissions are current. |
| Customer block is empty | That customer has no Enscale contact — nobody has messaged from a matching phone or email. |
| Reviews block is empty | No reviews for that product yet, or imported reviews didn't match to it. |
| Flow timeline shows nothing | No automation ran for that order. Check the workflow is Active and its trigger matches. |
| Loyalty block missing | Loyalty isn't enabled, or the customer isn't signed in. |
Next steps
- Sidekick tools — asking Shopify's assistant about Enscale data.
- Webhook reference — the events Enscale listens for.
- Loyalty