Enscale inside Shopify admin
Enscale panels that appear on your Shopify customer, product and order pages — so you don't have to switch apps to see what's happened.
Enscale adds panels to Shopify pages you're already looking at. The point is to stop you switching apps to answer a question you have right now, while you're mid-task.
They install automatically. There's nothing to configure.
| Where you are | What Enscale shows you |
|---|---|
| A customer's page | Their conversations and whether they've opted into WhatsApp |
| A product's page | That product's reviews |
| An order's page | Which automations ran for it, and whether the messages arrived |
On a customer page
You're looking at an order problem and you want to know: has this person already contacted us about it?
Previously that meant opening Enscale and searching. Now it's in the sidebar — their recent conversations, which channel they used, and their WhatsApp consent status.
The consent status is worth a glance before you decide to message someone about their order.
On a product page
Shows that product's reviews.
Useful in two situations: a product's conversion drops and you want to know whether recent reviews explain it, and checking that imported reviews landed on the right product.
See Reviews.
On an order page — the useful one
This is the extension worth knowing about.
A customer says "I never got a shipping notification." Instead of digging through workflow logs, open the flow timeline on that order. It answers three questions at once:
- Did the automation fire for this order?
- Did the message actually send?
- If not, why — no consent, closed 24-hour window, template problem?
This turns "our automation is broken" into a ten-second check. Most of the time it isn't broken — the customer hadn't opted in.
The storefront widgets are separate
The chat bubble and review widgets on your storefront come from a theme app extension, which is a different thing — and one you do have to switch on yourself, in your theme editor.
See Webchat widget.
Common questions
Next steps
- Sidekick tools — asking Shopify's assistant about your Enscale data.
- Reviews — what feeds the product panel.