Asking Shopify Sidekick
Ask Shopify's built-in assistant about your Enscale conversations, reviews, campaigns and usage — in plain English, without opening the app.
Shopify Sidekick is the assistant built into your Shopify admin. Enscale plugs into it, so you can ask about your messaging data in plain English and get an answer without opening Enscale.
It installs with the app. Nothing to set up.
Questions that work well
- "Show me Enscale conversations from this week that are still open"
- "Which Enscale WhatsApp templates were rejected?"
- "How much of my Enscale plan have I used this month?"
- "Are all my Enscale channels connected?"
- "Find Enscale reviews below 3 stars that haven't been replied to"
- "Which Enscale workflows failed recently?"
- "Is this customer opted in to WhatsApp?"
Say "Enscale" in your question
If you have other apps that could answer something similar, naming Enscale helps Sidekick pick the right source. "Show me Enscale reviews" is more reliable than "show me reviews".
Where this actually saves time
Your morning check. "Are all my Enscale channels connected, and how much of my plan have I used?" — one question, no app switching. A broken channel found at 9am costs you far less than one found at 5pm.
Triage. "Find Enscale reviews below 3 stars with no reply" surfaces exactly what needs your attention.
Debugging templates. "Which Enscale templates were rejected and why?" gets you the reasons without opening the templates page.
Mid-task lookups. You're on an order in Shopify admin and want to know if the customer has messaged. Ask instead of switching.
What it can look up
| It can search | By |
|---|---|
| Conversations | Across all your channels |
| Reviews | Product, reviewer, rating, status, text, whether you replied |
| Campaigns | Name, template, status, audience, how they performed |
| Workflows | Name, trigger, status, recent runs |
| Customers | Name, phone, email, tag, channel, WhatsApp opt-in |
| Templates | Name, status, category, language, rejection reason |
| AI agents | Name, purpose, model, whether it's active |
| Your usage | Current plan, this period's usage |
| Channel health | What's connected and what's broken |
What it deliberately can't do
These tools are read-only. Sidekick can find and summarise your Enscale data. It cannot send a message, publish a workflow, start a campaign, or change a setting.
That's on purpose. Sending a WhatsApp campaign to 5,000 people is not something that should be one ambiguous sentence away from happening.
Your data stays yours
Sidekick only ever sees data from the store it's running in. Your Enscale workspace is scoped to your Shopify store, and there's no path to any other store's data.
Common questions
Next steps
- Enscale inside Shopify admin — the panels on your Shopify pages.
- Plans and limits — what the usage summary is telling you.
Enscale inside Shopify admin
Enscale panels that appear on your Shopify customer, product and order pages — so you don't have to switch apps to see what's happened.
Webhook reference
The technical list of every Shopify event Enscale listens for — for developers and for debugging why an automation didn't fire.