Sidekick tools
Ask Shopify Sidekick about your Enscale conversations, reviews, campaigns, workflows, and usage.
Enscale exposes its data to Shopify Sidekick, Shopify's admin assistant. You can ask Sidekick about your messaging data in plain language and get an answer without opening Enscale.
The tools install with the app. Nothing to configure.
What Sidekick can look up
| Tool | Searches by |
|---|---|
| Search conversations | Across WhatsApp, Instagram, Facebook, and webchat. |
| Search reviews | Product, reviewer, rating, status, body text, source, reply state. |
| Search campaigns | Name, template, status, audience, delivery performance. |
| Search workflows | Name, trigger, status, recent execution state. |
| Search customers | Name, phone, email, tag, Shopify customer ID, channel, WhatsApp opt-in. |
| Search templates | Name, status, category, language, rejection reason, connected channel. |
| Search AI agents | Name, purpose, model, provider, active state, instructions. |
| Get usage summary | Current plan, billing-period usage, key counts. |
| Get channel health | Connected channels and their status. |
Asking useful questions
Sidekick works best with specific questions. Some that map cleanly onto these tools:
- "Show me Enscale conversations from this week that are still open"
- "Which Enscale WhatsApp templates were rejected?"
- "How much of my Enscale plan have I used this month?"
- "Are all my Enscale channels connected?"
- "Find reviews below 3 stars that haven't been replied to"
- "Which Enscale workflows failed recently?"
- "Is this customer opted in to WhatsApp?"
Mentioning Enscale helps Sidekick pick the right tool when your store has other apps that could answer something similar.
Where this actually helps
Morning check. "Are all my Enscale channels connected, and how much of my plan have I used?" — two tools, one question, no app switching.
Triage. "Find Enscale reviews below 3 stars with no reply" surfaces the ones that need attention.
Template debugging. "Which Enscale templates were rejected and why?" gets you the rejection reasons without opening the templates page.
Mid-task lookups. You're in Shopify admin looking at an order and want to know whether the customer has messaged. Ask rather than switching.
What Sidekick can't do
These tools are read-only. Sidekick can find and summarise your Enscale data; it cannot send a message, publish a workflow, start a campaign, or change a setting.
That's deliberate. Sending a WhatsApp campaign is not something that should happen from a chat prompt.
Data scope
Sidekick only ever sees data from the store it's running in. Your Enscale workspace is scoped to your Shopify store, and Sidekick can't reach any other.
Troubleshooting
| Problem | What to check |
|---|---|
| Sidekick doesn't know about Enscale | Confirm Enscale is installed and current. Try naming Enscale explicitly in your question. |
| Empty results | There may genuinely be no matches. Try a broader question. |
| Sidekick suggests an action it can't take | The tools are read-only. Do it in the Enscale app. |
| Results look stale | Ask again — results are fetched live, so a repeat should be current. |
Next steps
- Admin extensions — Enscale panels in Shopify admin.
- Webhook reference